Our aim is to offer high quality professional services and we use our best endeavours to satisfy the needs of our clients and unit holders and leave up to their expectations. However, if, for any reason, you feel that you did not receive the services you were expecting, we have established and maintain an effective Internal Complaints Handling Policy, which is described immediately below.
You can submit your complaint by phone, or in writing, either by filling out our complaint form, copy of which you can obtain from the front desk of our Company by writing an email or sending a formal letter addressed to the person named in section III below.
Whether you are a client of the Company or a unit holder, we recommend that you submit your complaint in writing, as in case you elect to make your complaint by phone, we will still request you to submit your complaint in writing for record keeping purposes.
Please make sure that you identify yourself as being a client of the Company or a unit holder, to include your personal and contact details, to state the nature of your complaint and to explain in as much detail as possible the act and/or omission giving rise to your complaint.
If you are making a complaint on behalf of someone else (e.g. a legal entity), please state your personal and contact details, the capacity in which you are acting and/or your relationship with the person whose behalf you are acting, the full name, contact details of the person whose behalf you are acting, as well as whether that person is a client of the Company or a unit holder, the nature of the complaint and a detailed explanation of the act and/or omission giving rise to it.
If you wish to file a complaint, any correspondence should be addressed to and any enquiries shall be made by contacting:
Name: Client Service Department
Place: Easternmed Asset Management Services Ltd
Email: complaints@eastmedfin.com
Phone: 22274402
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